This privacy policy is served by DragonBird Theatre CIC. We are committed to protecting your personal information and being transparent about what information we hold about you. The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties. We use your information in accordance with all applicable laws concerning the protection of personal information.


This policy explains:

Information collection

How your information is used

Who we share your information with

How we maintain your information


If you have any queries about this policy, please contact:


Information collection

We collect information in a number of ways:


Information you give us

For example, when you register to receive our monthly bulletin, we’ll store the personal information you give us such as your name and email address. 


Information about your interactions with us

For example when we send you our monthly bulletin our mailing service (Mailchimp) stores a record of this and of which ones you have opened and which links you have clicked on.

Information from third parties

We occasionally receive information about you from third parties. For example, we receive your email address from our box office provider.  These email addresses are used only if we need to inform audience members about time and venue alterations to their booked show.


Sensitive personal data

Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not collect this type of information.


Legal basis

There are three bases under which we may process your data:


Contract purposes

When you make a purchase from us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of problems with your payment or direct debit.


Legitimate business interests

In certain situations we collect and process your personal information for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.


With your explicit consent

For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.


How Your Information is used


Email Marketing communications

We use our legitimate business interest as the legal basis for communications by email. In the case of email, we will provide you with an option to unsubscribe in every email that we send you, or alternatively you can use the contact details at the end of this policy.


Who do we share your information with?

We do not share your information with anyone.

Maintaining your personal information

We store your personal email information for as long as we need the information for the purposes for which it was collected. We will provide you with an option to unsubscribe in every email that we send you, or you can use the contact details at the end of this policy.


Security of your personal information

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible.


Your rights to your personal information

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.



The websites that this policy relates to are:


Third party links

Our sites may contain links to other sites and resources provided by third parties. We have no control over the contents of those sites or resources. If you use any third-party sites or resources linked from our DragonBird Theatre site, their rules and policies will apply and you should always check these before you submit any personal data to them. We do not accept any responsibility or liability for these policies.



Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function (for example to keep track of your basket) as well to provide website operators with information on how the site is being used. We currently do not use cookies to identify how the website is being used and how it can be improved, although this may change in the future. 


Third party cookies

On some of our sites we may embed content from third parties such as YouTube, Facebook and Twitter. These sites may deliver their own cookies. We do not have any control over these third-party cookies and you should visit their websites to find out more about their use of cookies.

How do I restrict or delete cookies?

Your web browser should allow you to restrict or delete cookies set by this Site. The Help function within your browser should tell you how. Alternatively, you can visit which provides general information about cookies and how you can manage cookies on your computer.

Contact details and further information


Get in touch

Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.


If you have any questions about this policy, would like to request a copy of the details that we hold on you, or would like to remove your details, please contact:

Copyright 2012.  DragonBird Theatre Community Interest Company. All rights reserved.

DragonBird Theatre is a registered company in England and Wales.

Company number: 08775624

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